Exchanges: 

If you received a faulty item and need to exchange it for the same item, please contact us at: Shop@NutriPlusTea.com for your Return Authorization Number.

If you would like to exchange an item for a different one, you may simply place another order for the item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order, then return the original item after getting your Return Authorization Number. You will be refunded your original purchase price once we receive the item shall it meet the refund condition.

Returns:

You may return new, unopened items sold and fulfilled by NutriPlusTea within 30 days of delivery for a full merchandise refund. Items should be returned in their original product packaging. We'll also pay the return shipping costs if the return is a result of our error.

Just contact us at: Shop@NutriPlusTea.com for your Return Authorization Number.

To avoid any additional fees, Please:

• Include all original packing materials, manuals and accessories.
• Include the return label enclosed with your order, and indicate your reason for the return.
• Use the original shipping carton and packing materials, if possible.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.